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Can I join even if I am not from the USA?
At the moment our catalog sale system is only available in Mexico, USA, Canada. If you want to distribute our products in your country, you can write to us to send you our wholesale and minimum sale prices.
Do I need to be registered with the IRS?
It is only necessary in case you require an invoice for your order.
What numbering do you use?
GENTLEMAN: 7 to 12. LADY: 5 to 10. KIDS: 16 to 24. We do not make means, our footwear is wide and loosens with use, for example if you are 8.5, 8 is recommended. If you want to know the equivalent in EUR you can consult our MEASUREMENT TABLE.
How long will the order take to arrive?
Orders are shipped the next business day as long as the product is in stock, otherwise it can be from 10 to 15 business days, check with your account executive for more information. The parcel delivers within an estimated period of 5 to 10 business days.
Do prices include taxes and import expenses?
No, our products may be subject to taxes and duties, this is determined by the customs agent.
How safe is it to buy from you? Is my data protected?
We are a registered and established company in Mexico, with a wide portfolio of clients in more than 15 countries. The information sent by our clients is stored on our servers and is used confidentially, you can consult our PRIVACY POLICY to learn more about it.
What are the shipping methods?
All shipments are made through DHL Worldwide for wholesale orders and Correos de Mexico (USPS) for personal purchases.
Do you accept Returns?
Yes, the shipping costs are on the part of the affiliate, also the product must be perfectly packaged and without any damage. If you want to make a return write us at hola@calzadoshys.com with your order number.
Do I receive an invoice for my order?
You receive a ticket or invoice if required, along with your order.